Provider Relations
In partnership with our network of Providers, Chinese Community Health Care Association (CCHCA) provides quality medical care while striving to meet the needs of our community. We are committed to promoting and strengthening the CCHCA Medical Group through managed care contracting opportunities with participating Providers. Our Provider Relations team is dedicated to delivering excellent support, resources, and regular communication to our Providers to ensure a quality experience.
We can help you with:
Accessing the Provider Portal
Inquiries on the Provider Network
Conducting New Provider Training
Providing programs, resources, and forms to Providers
Updates on relevant operational changes
And more
Contact Provider Relations
Mail.
Chinese Community Health Care Association (Administration Office)
827 Pacific Avenue
San Francisco, CA 94133
Phone.
(415) 216-0088 ext. 107
Department
Authorization & Claims
(415) 216-0088
EMR Helpline
(415) 216-0080
Compliance Hotline
(415) 216-0095
CCHCA Provider Portal.
Provider Portal: Login
(Verify member eligibility, submit authorization & check authorization status, check claims status, & more)
E-Mail.
Fax.
888-327-1168
Frequently Asked Questions
Q: I’m interested in joining the CCHCA network. How do I become a contracted CCHCA provider?
A: Thank you for expressing interest in joining the CCHCA network. To apply for membership, please complete the CCHCA Physician Application Request Form and submit it along with the following supporting documents:
Letter of Intent
CV
Please note that completion of this form and its submission is not a guarantee of acceptance. Your application request will be presented to the CCHCA Board of Trustees for review, and the Credentialing team will work with you on subsequent steps. Questions? Please contact our Credentialing Department by emailing CredentialingDepartment@cchca.com or by calling 415-216-0088 ext. 108.
Q: How do I sign up for the Provider Portal? What functions are available on the Provider Portal?
A: EZ-Net is the Provider Portal for CCHCA contracted providers. We highly recommend the usage of the provider portal to check the status of authorizations, claims, member eligibility, and to submit authorization requests. We also have a Provider Portal Demonstration Video for a quick refresher on different functions and features available on our portal. If you are interested in signing up for EZ-Net, please complete the Provider Portal Registration Form or contact Provider Relations at Provider.Relations@cchca.com or call 415-216-0088 ext. 107.
Q: Where can I locate the prior authorization form and the list of services/procedures that require prior authorizations?
A: You may click and download the forms here:
They are also located under Links and Forms on our website. If you have questions on certain services/procedures or would like to know the status of prior authorization requests, please contact our Utilization Department by emailing UMDepartment@CCHCA.com or by calling 415-216-0088 ext. 105.
Q: How do I file for provider disputes? How do I contact the Claims Department for claims status and status on disputes/appeals?
A: Providers are required to complete the necessary PDR forms:
If you need assistance on filling out the dispute form or checking on status of claims and disputes/appeals, please contact the Claims Department by emailing Claims@cchca.com or by calling 415-216-0088 ext. 106.
For the full list of Links and Forms
CCHCA Newsletters
Stay updated with issues affecting the community.
Our monthly newsletters provide a vital medium for communication between the Chinese Community Health Care Association and our network providers. The newsletter provides information related to physician information updates, policy changes, current events and upcoming meetings/seminars.
Newsletters are available to member physicians. Please contact CCHCA Provider Relations in order to be on the mailing list by phone at (415) 216-0088 Option 4 or via e-mail at Provider.Relations@cchca.com.
